Spectrum21 Domain Name Answers (FAQ)

What domains can be registered through your new Domain Name Registration service?
We will be able to assist with the registration of .com, .net, .org, .biz, .info, .co.uk and .us domain names up to 67 characters in length. The 67 characters includes the dot and extension (ex. 1-63 Character + the .com). We are not able to assist with the registration of international country code domain names. domains at this time; however, we anticipate offering registration of International country code domain names in the future.

What is the Domain Registration Agreement?
The Domain Registration Agreement covers the terms and conditions associated with our registration of domain names. You must agree to the terms and conditions of this Exhibit, before we will register domain names for you. Here is where you can review the Domain Registration Agreement.

You will need to agree online to the Domain Registration Agreement before we will submit any domain names for registration. Domain names that are received prior to us receiving aa online acceptance of the Domain Registration Agreement will simply be placed on hold until the necessary Agreement is received.

How will I be billed for new domain registrations?
Just like the other services you receive from us, you will be billed directly for ALL domain names registered through us. This makes it your responsibility to make payment for the domains you request to be registered with us. You will be billed according to the existing billing terms and pricing.

How do you handle domain name renewals?
As a service to you, we will automatically renew all domain name registrations for the same number of years stated in the domain’s initial registration. The renewal of the registrations takes place 3 days prior to the expiration date. You will be notified, by email, approximately 90 days prior to the renewal date of the registered domain. This automated renewal process can be halted by opting out of the automated renewal process by sending email to us to do so. The registration length can also modified through email should you not want to renew the domain name for the same number of years requested in the initial registration. Failure to opt out of the automated renewal process, or to modify the domain registration length will result in the renewal of said domain name and your account will be invoiced appropriately. Such invoices are not subject to our dispute policy.

Who should be listed as the domain contacts?
You will be able to specify any Administrative, Billing, or Technical Contact information for the domains you register; however, regardless of the Billing Contact submitted, you will be contacted and billed directly for all new domain names and renewal of domain names.

Can I add Private Registration to a Domain Name that I have registered previously?   what is Private Registration?
Yes, you can add Private Registration to an existing Domain Registration. You must inform us by completing the Private Registration portion of our Domain Renewal Form.form on our website and we will add the Private Registrations you request. You would then be invoiced a pro-rated amount for the private registration so that the private registration and your domain registration will expire on the same date and year.

Will the Private Registration use Spectrum21 branded information?
No, the private registration information will reference a generic email address and a generic PO box that is maintained by Spectrum21’s partnership with MIT.

What are the special requirements associated with .us domain names?
You must qualify under at least one of the following categories:

  1. Be a U.S. Citizen
  2. Be a permanent resident of the U.S. or any of its possessions or territories
  3. Be a U.S. organization incorporated within one of the 50 states or a U.S. Territory
  4. If otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories (including the U.S. federal, state, or local government entity or subdivision thereof and unincorporated organizations based in the U.S.)
  5. If regularly engages in lawful activities (sales of goods or services or other business, commercial or non-commercial, including not-for-profit relations in the United States)
  6. If entity has an office or other facility in the U.S.

Additionally, you must list an organizational address within the United States.

What are the special requirements associated with .co.uk domain names?
Before you can register .co.uk domain names you must read and accept Nominet’s .co.uk Domain Name Registration Terms and Conditions. You must also certify that the registrant/owner of individual .co.uk domain names that you register have also read and accepted Nominet’s .co.uk Domain Name Registration Terms and Conditions.

Will the domains I register through Spectrum21 use my Virtual Name Server information?
Yes, if you currently have a Virtual Name Server we will register all new domain names you request for registration with your appropriate Virtual Name Server information by default.

How do I modify the information associated with a domain name?
You can now modify your contact or name server (Whois) information for Domain Names registered through us by informing us of the changes needed. We can make modifications to .com, .net and .org domain name information a reality. No changes may be made to .co.uk or .us domain names at this time.

How do I Move an Existing Domain Name?
If your registered domain name is already hosted with another provider, you will need to modify the name server information your domain name uses to point to your new Virtual Server. View our short list of steps for updating the name servers your domain name is using.

Who is Internet Names World Wide, a division of Melbourne IT (MIT) and what is their relation to Spectrum21?
We will be registering domain names through a special partnership Spectrum21 has established with Internet Names WorldWide, a division of Melbourne IT, an official registrar accredited by the Internet Corporation for Assigned Names and Numbers (ICANN).

What is a Registrar?
A Registrar is an organization or company that is accredited by ICANN (Internet Corporation for Assigned Names and Numbers) to provide registration services. We provide registration services in partnership with Internet Names WorldWide, a division of Melbourne IT Ltd.

How much does it cost to transfer the registrar of their domain names?
Transferring the registrar of a domain name is $10.00 per year ($12 per year for .co.uk) for each year of registration fee. For example, a domain name transferred to Spectrum21 costs $10.00 for the first year ($12 for .co.uk), and all additional years will cost $10.00 each ($12 for .co.uk). When the registrar of your domain name is transferred, you can renew your domain name for just $10.00 per year ($12 per year for .co.uk). A transferred registration can only be renewed for a period of up to 9 years. It is not possible to renew a transferred registration for longer then 9 years. A current registration may be renewed for 10 years but not a transferred registration.

What domain names may be transferred ?
We can currently do registrar transfers of .com, .net, .org, .biz, .info and .us domain names.

My domain name registration does not expire for a long time. Why should I transfer?
As long as you transfer your domain name during the time period from 45 days AFTER renewing your domain name registration and BEFORE the next renewal payment is due, you can transfer up to one full year of time to another registrar. If you have registered your domain name for more than one year, any period of time beyond one year is not transferred to the new registrar. For instance, if you have 8 months before your domain name registration with the current registrar expires, and then you transfer the domain to Internet Names WorldWide (INWW) and renew the domain registration for one year, you would then have 1 year and 8 months until your next renewal. The time period that domains are registered for–up to a maximum of 1 year–DOES transfer with the domain name from one registrar to another.

What happens if I renewed my domain already with my current registrar but now I want to transfer the domain to Spectrum21?
If you renew a domain within the automatic renewal period of 45 days after renewal or expiration and then transfer that domain to another registrar during this same period (up to 45 days after renewing your registration), the period of 1 year is retracted by the registry and only the year(s) of the transfer is applied. The losing registrar should advise the registrant of this fact. Therefore, in order to prevent this retraction, we recommend that you initiate registrar transfers before the automatic renewal period occurs at the time of expiration, or at least 45 days after you renew your domain registration.

Is it true that I could lose time I have paid for if I transfer Registrars?
If you transfer your domain name to Spectrum21 with INWW, a maximum registered period of one year may transfer to the new Registrar. For example, if you registered a domain for 5 years with your current registrar and you transfer the domain name to INWW through Spectrum21 WITHIN 45 days of your renewal date, you would lose all five years. The maximum amount of time that can possibly be transferred with a domain name is 1 year. The domain name is then registered for only the new time you registered for at the time of transferring the domain name to Spectrum21. You must contact the losing registrar regarding any possible credit for lost time.

How do I transfer my Domain Name from one Registrar to another?
Once you submit (by email to us) the domain name for transfer, we send an email to the administrative contact of the domain name. This form requires that the administrative contact confirm the request to transfer the domain name registrar online by agreeing to certain terms and conditions. The administrative contact may agree to the terms and confirm the request, or he or she may choose to not approve the transfer. If the administrative contact does not take any action regarding the confirmation request the default action will be to reject the registrar transfer request.

You will receive an email notifying you of the action (confirmation or rejection) resulting from the transfer request sent to the administrative contact. If the administrative contact approves the transaction, the ‘losing’ registrar may also require that the administrative contact respond to another e-mail authorizing the transfer. Failure to respond to their request may also cause a transfer request to be rejected.

You will be notified of the final result of your request via an email. If the transfer was successful, you will receive an invoice for the domain name you transferred. The entire process may take 6-10 days to complete, depending upon the response time of the administrative contact.

Will changing Registrars affect my e-mail or my Web site?
No. There is no impact on the function of your domain name when you use our registration service. Your Web site and e-mail will not be disrupted.

What is the default Technical Contact information for registrar transfers?
The current registrar transfer process provided by Internet Names World Wide (INWW) requires that we use a single default technical contact. As a re-seller of INWW, Spectrum21’s technical information is used as the technical contact for any registrar transfers initiated under our account. We have attempted to make this technical contact information as generic as possible to preserve the relationship you maintain with your customers. The default technical contact information is as follows:

Tech Name............ Domain Administrator
Tech Address......... PO Box 10543		
Tech Address......... _
Tech Address......... Fullerton
Tech Address......... 90838
Tech Address......... CA
Tech Address......... UNITED STATES
Tech Email........... tech.support@spectrum21.com
Tech Phone........... 1 714-616-6785
Tech Fax............. _

The technical contact above can easily be modified after the registrar transfer process is complete. You can make such modifications using the form on our website at: Domain Renewals

How long will it take to change registrars?
The change of registrar process typically takes 6-10 days to complete. You can verify that the domain name transfer is complete by checking your domain name Whois information 6-10 days after you submit a domain name registrar transfer request.

My domain name is about to expire. Can I still transfer the registrar to you?
We do not recommend making a change of registrar request for domain names that will expire in less than 15 days. Should any problems arise, we want to allow adequate time to resolve any issues before your domain name registration expires.

Expired domain names may also be placed “on hold,” a situation which would cause a site to become inaccessible. If you have less than 15 days until your registration expires, it is generally best to simply renew the domain name with the current registrar and then move it a few months before the domain name expires.

If there are problems with my transfer, will I be notified?
We will attempt to notify you via e-mail when the change of registration has failed. The message will contain a description of the error(s), as well as instructions for correcting the problem. We will not bill you for the transfer of registrar service until the process is complete.

Can a change of registrar request be rejected?
Your current registrar may require you to reply to an e-mail authorizing the transfer of your domain names from their service. Failure to reply to such e-mail may cause a transfer rejection.

The losing registrar has the ability to reject a domain name transfer requests for the following reasons:

  • If the transfer request was initiated within the first 60 days of the original registration date
  • If there is a legal dispute over the Domain Name
  • If there is a pending bankruptcy of the Domain Name holder
  • If there is a dispute over the identity of the Domain Name holder
  • If the losing Registrar rejects the request (the ‘discretion’ of the losing Registrar)
  • If the registration is the subject of a litigation matter or trademark dispute
  • If the Domain Name is “on hold” for any reason

What do I do if my transfer request is rejected?
If your domain name is involved in one of the situations listed above, you must resolve the matter with your current registrar prior to moving your domain name to us.

Can I modify my domain name account information at the same time that I request a registrar transfer?
No. Once your domain name transfer is complete (after 6-10 days), you can make modifications online quickly and easily by completeing our
Domain Manager. form on our website.

Do I need to host my domain name on our name servers in order to use the registration service?
No. There is no requirement to be hosted in our name servers or even in one of our data centers to take advantage of this offering.

Can I transfer my registration away from Spectrum21 to another registrar?
Yes. However, Spectrum21 reserves the right to decline any registrar transfer away requests. Notification will be sent to the client should Spectrum21 decline a registrar transfer away request.

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